In most cases, the USB port you plug the OPEN DMX USB into will automatically fall into an acceptable range with respect to the other elements of your computer’s communications ports, if you are having problems or conflicts between the ports, you may want to change the COM Port number the OPEN DMX USB is connected to.īefore making any changes, it is advisable to keep a record of which serial port has been used in each attempt to configure the hardware and drivers. Right-click the device under Device Manager (in the Ports (COM & LPT) dropdown).You will need to download the Windows version, to check if you need 32bit or 64bit: Right-click Start Button>System, under System Type it will tell you what to download.Install the USB Driver onto the device as found in Device Manager.If you get stuck, contact support with details of the step you got stuck on. Please unplug, re-plug and try to discover the device in your chosen software. Run Windows Disk Clean-up as an Administrator and be sure to select ‘Device Driver Packages’ (this will remove any unnecessary drivers that could be conflicting). Unplug, re-plug and try to discover the device in your chosen software. Step 3: Uninstall the deviceĪfter you have located it, right click, and select ‘Uninstall device’. If you get stuck, please contact support with details of the step you got stuck on. Try a different computer to verify it isn’t the computer.Try a different USB Port on your computer.Use a different USB cable (under 1m in length).If this doesn't appear, try the following before repeating this step: Unplugging and re-plugging your USB cable from the device should make the list refresh (this will indicate that it is being discovered). Navigate to ‘Device Manager’ (right click Start Button > Device Manager).ĭepending on your computer’s configuration, your OPEN DMX USB may show up as a ‘USB Serial Converter’, ‘USB Serial Device’ or under ‘Other Devices’ when detected. Step 2: Does Windows recognize the device? Alongside closing programs you may wish to check Task Manager.Īfter closing everything, unplug, re-plug and try to discover the device in your chosen software. This also means that you can’t use two pieces of software and merge the DMX onto the OPEN DMX USB output.Īnother piece of software may have latched onto the USB connection, meaning your lighting software cannot communicate with the OPEN DMX USB.Ĭlosing all other software that is running is the best way to ensure the USB connection is not in use. This means that if you already have software open that uses the OPEN DMX USB, it potentially could have ‘latched’ onto the USB port, your chosen software might not be able to access the OPEN DMX USB. Remember, only one program can access the OPEN DMX USB at a time. Use the top row of faders in ‘Simple Desk’ to control each channel). (Use Input/Outputs to identify OPEN DMX USB and activate the output.
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